Please check your equipment as soon as it is delivered. This policy explains your return rights and how refunds work.
7-day cooling-off period for online orders
If you are a consumer and bought online, you may cancel your order and return the goods within 7 days of delivery without giving a reason, as provided by section 44 of the Electronic Communications and Transactions Act (ECTA). Goods must be unused, complete and in their original packaging. The only cost you carry is the direct cost of returning the goods. We refund the purchase price within 30 days of receiving your cancellation.
Damaged, faulty or incorrect items
If an item arrives damaged, incomplete or is not what you ordered, contact us within 7 days of delivery with your order number and photos. We will arrange a repair, replacement or collection at no cost to you. Where the Consumer Protection Act applies, you may also return defective goods within six months of delivery for repair, replacement or a refund.
Custom and made-to-order items
Custom, branded and made-to-order items are produced to your specification and are not covered by the cooling-off right. Faulty items are handled under warranty.
Business purchases
Change-of-mind returns for business and procurement orders are handled by agreement on the quotation. Faulty and incorrect items are always handled as described above.
How to start a return
- Contact us on WhatsApp or by phone with your order number, the item and photos.
- We confirm the return and the collection or drop-off arrangement.
- Once we receive and check the item, we refund you to the original payment method or by EFT.