Warranty terms are set per product. The warranty that applies to your purchase is stated on the product page and on your quotation or invoice.
Logging a warranty claim
- Contact us with your order number, a description of the problem and clear photos or a short video.
- We review the claim and may ask for more information or for the item to be inspected.
- If the claim is approved we repair or replace the affected part or item as set out in the warranty for that product.
What warranty normally does not cover
- Damage from incorrect setup, anchoring, overloading or use outside the operating instructions.
- Damage from sharp objects, fire, vandalism, storms or wind beyond the stated limits.
- Mould or fabric damage caused by storing equipment wet.
- Normal wear and tear from commercial use.
For help with care and maintenance at any time, contact our support team.
Need help choosing the right inflatable?
Speak to our sales team for a recommendation and a formal quotation.